FAQ – gentle nod

frequently asked questions

ordering

every gentle nod item is made to order. when you place an order, it goes straight into production — printed, finished, and shipped directly to you. nothing is held in stock.

it takes a little longer than ordering from a warehouse retailer. that's just how it works.

there's no guaranteed window to change or cancel. once an order is in production, it can't be stopped.

if you need to cancel, contact us at support@gentlenod.com immediately — if it hasn't entered production yet, we'll do what we can.

yes. just enter the recipient's address at checkout and the order will go directly to them.

there's no gift wrapping, no gift message, and no gift receipt. it arrives in standard packaging.

shipping & delivery

standard shipping is free to the UK, US, and EU.

flat-rate shipping charges apply to Canada, Australia, New Zealand, Norway, and Switzerland. the cost will show at checkout before you confirm.

for full details, see our shipping policy.

production takes 2–5 business days for most orders. over 97% of orders ship within 5 business days. during busy periods — around holidays and peak sale events — it can take a little longer.

once shipped, t-shirt delivery times are approximately:

UK: 4-5 business days
USA: 3–6 business days
EU: 2–4 business days
Europe (Non-EU): 3-7 business days
Canada: 9-11 business days
Australia and New Zealand: 11–30 business days
Rest of the world: 11–40 business days

once shipped, hoodie and sweatshirt delivery times are approximately:

UK: 7-8 business days
USA: 9–12 business days
EU: 7–8 business days
Europe (Non-EU): 7-10 business days
Canada: 12-14 business days
Australia and New Zealand: 29–30 business days
Rest of the world: 11–40 business days

these are estimates, not guarantees. you'll receive a tracking number as soon as your order ships.

orders are usually fulfilled close to their destination. UK orders normally ship from Wolverhampton; US orders from North Carolina or Texas; Canadian orders from Toronto; EU orders from Latvia or Spain; and Australian orders through partner facilities in Brisbane or Melbourne.

occasionally, an order may be routed elsewhere if a particular product, size or colour is unavailable locally.

there's no local facility for these destinations, so your order ships internationally. that's reflected in the longer delivery estimate and the flat-rate shipping charge.

yes. you'll receive a tracking number by email as soon as your order ships.

customs charges are not normally expected, as orders to these destinations are usually fulfilled within the same country or region.

these orders ship internationally. import duties are unlikely to apply to a single low-value garment, but local rules vary and we can't guarantee it. if in doubt, check your country's import threshold before ordering.

sizing & fit

every product page has a size guide with measurements. check it before ordering — we don't offer exchanges, so getting the right size first time matters.

if you want to see everything in one place, the full size guide has measurements for every product we carry.

it depends on the product. sizing varies by item, and some run differently to what you might expect — particularly if you're used to US sizing.

items are regular fit as standard. the size guide on each product page includes any fit notes specific to that item.

contact us within 14 days of receiving your order and we'll arrange a return and refund.

you may try the garment on to check the fit, but it must not be washed, damaged or worn beyond that. return postage is your responsibility.

see the returns section below for the full process.

we're unable to accept sizing returns outside the UK, EU and Norway unless required by local law.

the size guides are there to help — check the measurements and product-specific fit notes before ordering.

the products

it varies by product. full materials and construction details are on each product page.

if you'd like to know more about how we choose the products we carry, see our sustainability & materials page.

the items we carry are produced to high ethical and environmental standards — that's how we choose them.

the specifics are on each product page and on our sustainability & materials page.

direct-to-garment. ink is applied directly to the fabric rather than via a transfer or screen. the result is a soft, integrated print — part of the garment rather than sitting on top of it. water-based inks throughout.

it's not the same as a heat transfer, and it doesn't feel like one.

with the right care, no. machine wash cold, inside out, on a gentle cycle with a mild detergent. no fabric softener. hang to dry where you can — heat isn't good for prints or for the garment.

the care instructions on each product label are specific to that item. follow them and the print will last. skip them and it may not.

clothing with a small gentle nod logo and nothing else on the outside. no phrase, no large branding. if you want an affordable, well-made everyday piece without a message, that's what it's for.

no. everything gentle nod makes uses its own phrases and designs. we don't offer personalisation or custom orders.

returns & problems

contact support@gentlenod.com as soon as possible with your order number, a description of the problem and clear photographs.

if it's a production or fulfilment error, we'll arrange an appropriate replacement or refund. a return is not normally required.

please report the problem within 30 days so we can raise it with our fulfilment partner promptly. reporting it later does not remove any legal rights you may still have.

you may cancel your purchase within 14 days after receiving it, without giving a reason.

contact us first, then send the item back within a further 14 days using the return instructions we provide.

you may try the garment on as you would in a shop. it must not be washed, damaged or worn beyond what is reasonably necessary to check the fit. we may make a reasonable deduction if additional handling has reduced its value.

return postage is your responsibility.

standard delivery is free for UK and EU orders, so there is no original delivery charge to refund. for Norwegian orders, where the full order is cancelled, we'll also refund the standard delivery charge originally paid.

refunds are issued to the original payment method within 14 days after we receive the return or evidence that it has been sent.

we're unable to accept change-of-mind or sizing returns outside the UK, EU and Norway unless required by local law.

faulty, damaged, misprinted and incorrect items are handled separately and remain fully covered.

email support@gentlenod.com with your order number and what you'd like to return.

we'll confirm whether the return is eligible, give you the correct return address and explain the next steps.

please don't send anything back before contacting us.

no.

where a return is accepted, place a separate order for the replacement size, colour or product.

check your tracking link first. if it shows as delivered but nothing's arrived, or if there's been no movement for several days, get in touch. raise it within 30 days of the estimated delivery date.

if you spot it before the order ships, contact us immediately at support@gentlenod.com and we'll try to correct it.

if the order has already shipped and is returned because of an incorrect address, reshipment costs are yours to cover.

about gentle nod

a small independent clothing brand based in England. everything is made to order. the phrases come from real experience.

so you can read them when looking at your reflection.

lived experience, and certain things that are true for some and don't often get said plainly.

on Etsy. we're also on TikTok.

Country/Region

Country/Region

your cart is empty

frequently asked questions

ordering

about gentle nod