Shipping policy
shipping policy
how much does shipping cost?
standard shipping is free to the UK, US, and EU.
flat-rate shipping charges apply to Canada, Australia, New Zealand, Norway, and Switzerland. the cost will show at checkout before you confirm.
how long will my order take?
there are two stages: production and delivery. they don't overlap.
production takes 2–5 business days for most orders. over 97% of orders ship within 5 business days. during busy periods — around holidays and peak sale events — it can take a little longer.
once shipped, delivery times are approximately:
- UK: 2 business days
- US and Canada: 3–4 business days
- EU: 5–10 business days
- Australia: 5–10 business days
- New Zealand, Norway, Switzerland: 10–20 business days
these are estimates, not guarantees. you'll receive a tracking number by email as soon as your order ships.
where is my order shipped from?
orders are fulfilled from a facility local to you. UK orders ship from Wolverhampton. US orders from North Carolina or Texas. Canadian orders from Toronto. EU orders from Latvia or Spain. Australian orders from Brisbane or Melbourne.
for New Zealand, Norway, and Switzerland there is no local facility, so your order ships internationally. that's reflected in the longer delivery estimate and the flat-rate shipping charge.
customs and import duties
orders to the UK, US, EU, Canada, and Australia are fulfilled locally — no customs charges apply.
orders to New Zealand, Norway, and Switzerland ship internationally. import duties are unlikely to apply to a single low-value garment, but customs rules vary and we can't guarantee it. if in doubt, check your country's import threshold before ordering.
tracking
you'll receive a tracking number by email as soon as your order ships.
questions